Support Center


Last Updated: Jun 03, 2014 04:57PM BST
Once your upload is fully complete and arrived at Aframe's ingest farm, our workers will start to transcode your footage. You can use the Processing page as a real-time tracker of when your footage will be available for viewing.

Once your upload is complete, you will be presented with a window like below:

You will then notice on the Footage menu you will receive two indicators. The first is a yellow 'New clip available Refresh' link, which does what it says on the tin, click to refresh the page and see the new thumbnails.

The second is a pulsating orb next to Processing, on your menu sidebar, alerting you that footage is transcoding. 

When you click on the Processing menu you will see a screen similar to below. You can see here that the latest upload is starting to transcode, with the orange progress bar moving in a clockwise motion, once complete it will change to green. Your footage will then be ready for viewing.

You can click on the  button and you will be presented with more information around what was included in that upload (pictured below).

If you receive a red progress bar, as shown below, it means the transcode has failed. In this instance please let us know you have a transcode failure, along with the project name at We may be able to resolve the failure by running it through alternative transcoders.
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