Support Center

Unable to play video in IE but works in other browsers

Last Updated: Nov 22, 2016 02:12PM GMT
We have seen on some occasions where Internet Explorer is unable to play some clips but they work fine in other browsers.

Try this setting change to Internet Explorer to remedy this occurring.

Steps:

Open Internet explorer and choose the settings (cog/wheel) in the top right

Choose 'internet options'

In the window that opens choose the 'Advanced' tab

In 'Accelerated Graphics', tick the 'Use accelerated software instead of GPU rendering'

Select Apply and then OK

Now close all IE browsers you have open

Reopen IE and play the link.

Here is a quick link to show you how

 
http://assets2.desk.com/
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