Support Center

Creating users

Last Updated: Apr 06, 2018 10:37AM BST
To access projects and secure links on Aframe you require a user profile. There are three ways in which this can be done (depending on access level). The first is via the Aframe login page at https://app.aframe.com/login and is available to all. 

Look to the bottom right of the login window and you will see 'Need to sign up?', select this-



This will take you to an area where you can enter the details to create a user-



Note: Your username must contain letters and numbers only, its also none changeable once created. You are required to enter all fields. Minimum requirements are - 

email address, username, password, first name, surname, country, mobile number.

The second method of creating users can only be completed by account or organisational administrators (and the organisations feature is enabled on your account).

First up, select the organisation in which you would like the user to be associated with. If organisations are enabled on your account, you will see this icon  beside the relevant name (as highlighted below)-



Select the organisation and you will be presented with extra menus that allow you to manage projects, users and groups. This is all explained in this article. 

Select the 'Users' menu, as shown below and you can see in the top right 'Create user'-



Once selected you will see the text boxes for entering the details for a new user-



There are a few things to note with this-

1. The minimum requirements to create a user here are username, firstname, surname and password (no email or contact number (unlike signing up via the login page).

2. Creating a user here means that they are managed by your organisation, the user cannot change the personal details within the profile. They can change the password but your organisation has control of this, so if you want to change the password or other details, you can do so within the 'User' area of the organisation - see this article.


The final way of creating a user is for account and organisation administrators, done during assigning users to a project. When you follow the process of adding members to a project, you will be asked whether you want to invite someone or assign them straight to the team.

If you choose 'Assign', then along with seeing a list of users within your organisation, you will also see an option to 'Create a new user'-



Selecting this will bring up the 'Create a new user' window, as shown above and will follow the same rules-

1. The minimum requirements to create a user here are username, firstname, surname and password (no email or contact number (unlike signing up via the login page).

2. Creating a user here means that they are managed by your organisation, the user cannot change the personal details within the profile. They can change the password but your organisation has control of this, so if you want to change the password or other details, you can do so within the 'User' area of the organisation - see this article.
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