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Troubleshooting Java: for Mac Users

Last Updated: Feb 26, 2017 02:07PM GMT

In order to use the upload tool, users must have the latest version of Java installed on their machine and enabled in the browser. To verify the version of Java you are currently running, and to download the latest version, please head over to Java.com/verify. Java is only available in Firefox (ends March 2017) and Safari on Mac. 

The browser-specific instructions detailed below are given on the assumption that the user has installed the latest version of Java on the machine used to conduct the upload.


Enabling Java in Safari


The first thing you need to do is attempt to upload/download in the applet, so that it registers the Aframe server in your Safari Java preferences. Select the big green 'upload media' button from your projects Media page. You should then see the below screen - 




Open up Safari, and access the Preferences panel by selecting Safari from the menu bar (top left). The keyboard shortcut for this process is ⌘,

In the Preferences panel, select Security. You should see the following:





Ensure that Allow plug-ins is checked, and click on Manage Website Settings... 

Select Java in the left-hand tab:


 (and above)


Next to app.aframe.com / ny.aframe.com / la.aframe.com (depending on which location you're accessing), you will see a permissions drop-down.





Click on the drop-down and ensure that 'Run in unsafe mode' is selected.





This will allow Aframe's upload tool to access files stored locally and manage the transfer of assets from your local machine to our servers.

If you are using Mac OS Sierra or above, your drop down menu will not initially show the option you need, it will look like the below - 



To enable extra options in the drop down, you will need to hold down the Alt/Options key whilst selecting the drop down menu. The alt/options key may look like this - 



When you hold this down and select the drop down menu you shall see a new option to 'run in safe mode', you need to select this (shown below) -

 



Enabling Java in Firefox 


First, access the Add-ons settings via the Tools menu.



From the menu on the left, select Plugins



In the list of available plugins, ensure that Java Applet Plugin is set to Always Activate.





With these settings enabled, you can now successfully upload via the browser using Aframe.


 

Java not supported in Google Chrome version 45 onwards

On trying to upload in Chrome you may run into the below screen shot, this is due to Google Chrome not supporting Java NPAPI plugins. We recommend using an alternative browser such as Firefox or Safari.


 

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