Support Center


  • Uploading your media into Aframe

    Getting media into your project on Aframe is easy using either our built-in upload tools, as outlined below, o...

    Nov 24, 2015 05:02PM GMT
  • Desktop App - Automating Uploads & Downloads

    The Aframe Desktop App has been designed to make getting media into and out of your projects even easier, auto...

    Mar 31, 2016 04:58PM BST
  • Connecting to Aframe

    In some cases it is likely that a firewall or some level of security exists on your network that requires conf...

    Aug 23, 2017 02:28PM BST
  • Audio, Images, documents and other files

    In Aframe you can upload anything you’d like, keeping your project files like audio, graphics and logos togeth...

    Feb 03, 2017 07:00PM GMT
  • Supported formats

    What are the video file formats you support? Aframe can take in video content presented in a range of indu...

    Mar 16, 2017 03:08PM GMT
  • Troubleshooting Java: for Mac Users

    In order to use the upload tool, users must have the latest version of Java installed on their machine and ena...

    Jan 24, 2018 12:27PM GMT
  • Troubleshooting Java: for Windows Users

    As browsers move away from allowing Java based NPAPI applets, your choice is becoming more limited to utilise ...

    May 25, 2017 11:02AM BST
  • Locating drives/servers/networks in Java applet on Mac

    Once inside the Upload/download tool click the box on the top left underneath the ‘Home’ button. Select the t...

    Feb 26, 2017 02:00PM GMT
  • Upload via third party FTP

    In the event where you would like to grant blind upload access to a project, via a third party FTP, you can cr...

    Jan 03, 2017 12:16PM GMT
  • Turning cards into collections

    You probably already know that you can use Collections on Aframe to assemble clips into groups to help rationa...

    Jun 02, 2014 12:48PM BST
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