How to confirm my email address or contact number

Last Updated: Oct 12, 2017 12:40PM BST

At the point of registration you will be asked for your email address and your contact number, both need to be verified to allow usability of certain features (like notifications & share links).

Once you complete sign up at, you will receive a few emails to your inbox, one of which will contain an email confirmation link. Just click on it to confirm.

Your mobile number is similar, in that we will send a confirmation code to the number you added at registration. Once you have got the code, you can follow the verification banner on your Aframe dashboard, as seen here-

If you do not receive either the email verification link, check your junk/spam folder in case its been picked up incorrectly by your email provider. If its not there, give it a few minutes and request another, checking your email address is correct beforehand, on your profile page in Aframe. 

The same can be said for your contact number confirmation code. To verify it, add a new one or change it, select your username on the black menu sidebar within Aframe. This opens your profile page, as shown below-

Here you can request the code to be sent again or add/change your contact number.

Select email addresses to request verification link again or add/change your email address.

If you are having any issues, please get in touch via the chat icon or contacts.

Note: Not verifying your email or contact means that you would be able to watch media shared with you via secure links (email or mobile), as they need to be verified users. This will not prevent you from using the platform in any other way
Was this article helpful?
Thank you!